City International Hospital has signed Direct Payment Agreements. City International Hospital has direct payment agreements with many major insurance companies in and outside Vietnam to help insured patients for service use without having to pay hospital fees in cash. Please click here for the list of companies that have cooperative payment system with City International Hospital.

For benefits use of GOP please make sure:

  • Always present your insurance card, ID card or other relevant documents at our registration counter.
  • Any changes of switching to another insurance company or joining many insurance companies, please notify us for the best beneficial advice.

For insurance companies not in the system:

  • Outpatient treatment:
  • Patients will be asked to pay full cost of treatment.
  • Documents and medical records will be provided for patients to submit Health Insurance Claims directly to their insurance companies.
  • Inpatient treatment:
  • Patients will be asked for a deposit equal to the estimated cost of treatment.
  • We will assist patients by contacting their insurance companies and requesting a guarantee of payment (GOP.)
  • If we have not received the GOP letter before or on the patient discharge day, they will be asked to make payment for their treatment.
  • Documents and medical records will be provided for patients to submit Health Insurance Claims directly to their insurance companies.

For insurance companies in the system:

  • Outpatient treatment:
  • Present your insurance card and identification based on the insurance information provided by the patient (name of the insurance provider, contract number, type of insurance, etc.), we will contact the insurance company to check for patient benefit use and GOP requirements (for the outpatient service).
  • Often cases, the Insurance companies will respond within 30-60 minutes.
  • Inpatient treatment,
  • Present your insurance card and identification
  • We will assist patients by contacting their insurance companies and requesting a guarantee of payment (GOP.)
  • GOP is normally sent out in within 48 working hours after all required medical documentation of the patient has been submitted.
  • Patients will be asked for a deposit of the estimated cost of treatment before admission or before any act of treatment without their GOP being received. This deposit will be then be reimbursed immediately once we have received the GOP. (Please refer to the deposit policy for information)
  • The patient will pay for deductibles or copayments.