Right to be respected

  • Each patient shall have a right to receive considerate, courteous, appropriate and cost-effective care, regardless of your age, gender, race, nationality, religion, social status, physical and mental abilities.
  • To have your privacy respected.
  • To have personal and medical information kept confidential.
  • To receive visitors during your stay in line with City International Hospital's Visiting Policy.
  • To have your emotional, social, spiritual and cultural needs respected.
  • To be protected from harm, theft and loss.

Right to information

  • To be explained your medical condition, treatment options and expected results in a language you can understand (with the help of an interpreter whenever possible).
  • To be explained the anticipated costs of care before investigations, hospitalization or treatment are performed.
  • To know the identity of the doctor in charge of your care as well as the names of the other members of the healthcare team.
  • To know the names of any medication prescribed, its normal actions and potential side-effects.
  • To know the care needed after discharge.
  • To know the process for voicing complaints, conflicts, differences of opinion as well as compliments and suggestions.

Right to be involved in decisions about your medical care 

  • To request a second opinion.
  • To grant informed consent, to withdraw your consent. To consent or decline to participate in any research project.
  • To refuse hospitalization, investigations or treatment.
  • To include family members of your choice in or exclude them from discussions about your care.

Right to effective Medicare

  • To receive prompt treatment for any emergency.
  • To receive continuity of care.
  • To have appropriate assessment and management of pain.
  • To be free from restraint or seclusion unless medically required in case of imminent harm to yourself or others.


Provision of information

  • Provide complete and accurate personal particulars including full name, address, contact numbers and date of birth.
  • Provide as much information as you can about present health, past illnesses, hospitalization(s), treatment(s) taken, allergy and other relevant details.
  • Communicate changes in your health and/or condition.

Participate in your treatment

  • Follow the prescribed and agreed treatment plan and comply with health instructions.
  • Ask questions if you do not understand diagnosis, plan of care or treatment.
  • Take responsibility for any consequences if you refuse medical treatment or leave the hospital against medical advice.
  •  Inform the hospital of any obstacles which you may face in complying with the treatment plan.

Respect and consideration

  • Abide by hospital rules and regulations pertaining to patients and visitors.
  • Treat hospital staff, other patients and visitors with courtesy and respect.
  • Keep scheduled appointments or cancel them in advance. 
  • Respect other patient’s privacy and confidentiality.
  • Treat the hospital’s properties and facilities with due care and responsibility.
  • Meet financial obligations to City International Hospital.

For appointment or more information about the services provided by CIH,  please contact:

City International Hospital

  • Operator: (8428) 6280 3333, ext.0
  • Address: No. 3, 17A Street, Binh Tri Dong B Ward, Binh Tan Dist. (Next to AEON Mall Binh Tan). Ho Chi Minh City.
  • Website:
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.